Is Digital &Smart Grid Enterprise a manufacturer/ dealer or distributor ?
Ans- We are the supplier of Siemens Numerical relays, Automation Products, Power Quality meters and instruments and MV switchgear Spares. We also deal with other brands like Schneider, ABB, GE/ Alstom, Woodward, Socomec, Arteche, DILO, Udey, Rapidox and Tan Swa.
Are you a manufacturer of Siemens ?
Ans – No. We are the supplier for Siemens relays and automation products. We also supply the products of Schneider, ABB, GE/ Alstom, Woodward, Socomec, Arteche, DILO, Udey, Rapidox and TAN SWA.
Where is your company located ?
We are located at Kamothe Navi Mumbai Maharashtra.
Which are the makes/ Brand you deal in
We deal as a reseller in various makes such as Schneider, GE Alstom, ABB, SEL and C&S for Numerical Relay, Switchgears, Automation Products, Siemens Numerical relays, ABB, GE/ Alstom, Woodward, Socomec, Arteche, DILO, Udey and TAN SWA.
Do you give field service ?
Yes, We offer Field Services for ERECTION, TESTING and COMMISSIONING of Substation equipment, RETROFITTING Services, POWER SYSTEM CONSULTANCY. configuration, testing and commissioning of various make Numerical relays, Substation Automation System, RTU’s.
In which Country Do you deliver the Products and Services ?
Yes, we reachout mostly to all Location like India , Middle East , continents like -Antarctica, North America, South America, Africa , Australia , Europe , Asia , Etc.
What is the procedure to order the products/ service ?
Ans- 1. Drop us mail on info@dsgenterprises.in regarding your requirement.
2. The technical team will work on it and send you the quotation via email and will call you regarding the same.
Do you provide Kits on a Rent basis? Which kits are usually available with you?
Yes, We provide kits on a rental basis. We offer Omicron CMC 256 and HV kit, Omicron 356, CRM, HVIR Megger and breaker timing kit. This will give you the convenience of using high quality equipment at an affordable price and that too under guidance of our testing experts.
How much time do you take to deliver the product / service?
Ans- It takes at least 6-8 weeks or less than that. It completely depends on the product / service you need, which brand it is, if material is readily available in stock then immediate delivery can be possible. All these things can be cleared only after the final discussion with the technical team and shipping team.
In case of field / automation services the order fulfilment time is 1-2 weeks depending on the project requirement, scope of work and the project location.
What are shipping charges to my area?
Shipping charges completely depend on the location to be served ,Product’s Weight, volume, dimension and Value. Our shipping team only let you know the exact shipping charges for the same.
In emergency cases you can mark us mail at info@dsgenterprises.in
How can I trust you for the Delivery? In an emergency case where should I contact?
Ans – With our worldwide network and range of shipping services and solutions we have successfully delivered more than 5000 products till date so you can definitely trust us with respect to your order. In case of the urgent requirement you can directly contact our dispatch and logistics team.
Feel free to reach us on +91 7777027041, +91 9833686249 for the support regarding the product delivery or you can also approach via email on info@dsgenterprises.in
Which shipping partners do you have?
Our shipping partners are Fedex, DHL, Aramax, UPS, Bluedart, Links Cargo, DTDC
Will I get the discount on the prices and how much will be the discount ?
Ans – We generously offer you a discount on the product / service you require depending on the value and the quantity of the order. However it will be totally in scope of our company to offer or not to offer the discount on your order.
How much time do you take to give the quotation after placing an inquiry?
Ans: Our passionate team of engineers puts in high efforts to analyze your requirements thoroughly and we come up with the best solution for your inquiry. Depending on the scope of supply and the availability of the products, our well trained and experienced team can send you the quotation within 2-6 days.
